Each one of SCHMID‘s worldwide branches offers customer service. Depending on the individual situation, service capacities are redistributed, expanded and synergies are utilized. Our global network ensures comprehensive and prompt service, wherever needed.
The availability of a production system essentially depends on a reliable Basic construction and durable robust components. High availability is associated with less technically-related downtime. For this a service-friendly design is an essential requirement for the machine.
Furthermore skilled SCHMID service personnel are available on four continents. In case of a breakdown our 150 service employees in 11 service branches are able to analyze and remedy a problem within a short time. Local staff is supported by qualified colleagues at our headquarter or the respective production sites. A large part of errors can already be detected in advance by remote services. Spare and wear parts available from many local branch offices also contribute to shorten the repair time.
Service in a global network
Our competent SCHMID personnel is available on 4 continents. Should a defect occur, our 150 Service technicians at 11 service locations can analyze and rectify the problem within a very short time.
Our locally based personnel are supported by competent colleagues at our headquarters or respective production locations. A good part of the disturbances can be identified in advance by remote maintenance. Spare and wear parts available at most local subsidiaries also help to reduce repair times.